Cancellation and Refund Policy

Last Updated: 4th June 2026

At Vinuma Arts, each piece is handcrafted and often prepared specifically for the customer. For this reason, we maintain a strict cancellation and refund policy.

Order Cancellation

Orders cannot be cancelled once they have been placed and payment has been successfully processed.

Refund Eligibility

Refunds are only considered in exceptional circumstances, including:

• The customer receives an incomplete product.
• The customer receives a significantly damaged product caused during transit.
• The product delivered is substantially different from the item ordered.

Reporting an Issue

Customers must report any eligible issue within 7 days of receiving the product.

To request review of a refund claim, customers should provide:

• Order number
• Photographs of the received product
• Description of the issue

Refund Approval

Refund requests are reviewed on a case-by-case basis. If approved, refunds will be processed to the original payment method.

Refund Timeline

Approved refunds are generally processed within 7–10 business days.

Non-Refundable Situations

Refunds will not be issued for:

• Change of mind
• Minor variations in handmade artwork
• Delays caused by courier services beyond our control
• Incorrect address information provided by the customer

Contact

Phone: +91 9867089847
Instagram: @vinuma_arts